About Surveyterry Restoration and How Referrals Work

So, Who Are We?

Surveyterry Restoration is a referral service. We connect homeowners in Richmond and the Greater Richmond area with independent water damage restoration providers. We are not a contractor. We do not drive trucks, run pumps or dry out basements. The providers in our network do that work.

Why Does This Site Exist?

Picture it. You walk into the kitchen and the floor is soaked. Your heart jumps. Who do you call first?

That first question can be the hardest one. Surveyterry Restoration exists to answer it. A job done right protects the home, its value and its future resale. A job done halfway can leave moisture trapped in walls and subfloors. Dry it right, and the house stays sound for years.

How Are Providers Matched With You?

It starts with a few simple details. What happened? Where is the water? What part of the home is affected? Using your answers and your location, we point you to a provider in our network that handles that kind of job.

Availability changes from provider to provider. Request a callback to check provider availability. Many providers can respond quickly, but we cannot promise a timeline.

What Do We Expect From Providers?

We ask providers in our network to follow a few basics:

• Answer homeowner questions in plain language.
• Explain the plan and the price in writing before starting.
• Hold any licenses and insurance that local rules require for their work.
• Treat your home and belongings with care.

Providers are independent businesses. You should always confirm their details yourself.

What Do We Not Do?

Let's be clear about the limits.

• We do not perform the restoration work.
• We do not set provider prices.
• We are not an insurance company and cannot decide what a policy covers.
• We do not promise results or timing.

Our job is the introduction. Yours is to ask good questions and choose what feels right.

How Does Surveyterry Restoration Get Paid?

Providers in our network may pay a referral fee when we connect them with a homeowner. Surveyterry Restoration does not charge homeowners for the introduction. If you hire a provider, you pay that provider directly, at the price you agree on in writing.

Where Can You Help, and Where Should a Pro Step In?

You can often do a few safe things while you wait. Turn off the water at the main valve if you can reach it safely. Move small items to dry ground. Take photos for your records.

Leave the rest to a provider. Standing water near outlets, sewage, soaked drywall and any sign of mold all call for professional skills and equipment.

Ready to Get Connected?

Ask, then act. The sooner you talk to a local provider, the sooner you will know your options.

Request an Estimate