How to Make a Complaint

Last updated: October 2026

Every homeowner who reaches out to Surveyterry Restoration should be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template and not legal advice.

What You Can Raise

You can write to us about:

• Your experience when you called or contacted Surveyterry Restoration
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, work and customer service. If there is a problem with work in your home, the usual first step is to take it up with the provider directly and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and providers who keep falling short of our expectations may be removed. Be aware that Surveyterry Restoration cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@surveyterry.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We will confirm receipt by email, usually within a few business days. Then we will look into what happened, which may include contacting the provider. Last, we will reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For concerns about licensed contractors, your state's contractor licensing board may be able to help.

Contact

Email: contact@surveyterry.garden